Delivery & Shipping Policy
At Obison Coffee Roasters, we are committed to ensuring that your freshly roasted coffee arrives at your doorstep as quickly as possible. Below are the details regarding our shipping and delivery procedures.
Order Processing
Orders are processed Monday through Friday (excluding holidays) and shipped the same day if received before 2 PM (local time). Orders placed after 2 PM will be processed the following business day.
Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your coffee’s journey to you.
Shipping Methods
We offer several shipping options Australia-wide, or alternatively, we have local pickup.
Shipping rates are a fixed price depending on the selected shipping method. You can view the estimated shipping cost at checkout.
Shipping Locations
We currently ship Australia-wide. If you're located outside our regular shipping area, please contact us to discuss custom shipping arrangements.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
Local Pickup
If you are in the Busselton or Mandurah area, we offer local pickup for your convenience. You can select this option at checkout and arrange a time to pick up your order at our location.
Damaged or Lost Items
If your order arrives damaged or if you believe it was lost in transit, please contact us within 48 hours of receiving the shipment. We will work with the shipping carrier to resolve the issue and ensure you are satisfied with your order.
Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
Returns and Exchanges
Due to the perishable nature of our products, we do not accept returns or exchanges on coffee beans once they have been shipped. If you encounter any issues with your order, please contact us, and we will do our best to resolve the situation.
Customer Support
If you have any questions or concerns about your order, please don’t hesitate to contact us at Contact@ObisonCoffeeRoasters.com.au. We’re happy to assist you!
